Shipping

 

When is it free...?

  • It's free Shipping for Australia, Malaysia & Singapore regardless of the value of order
  • New Zealand customer enjoy free shipping for orders above US$106.00 per order 
  • For International Customers ( based on location ) shipping charges are between US$30 - US$40 per order HOWEVER enjoy free shipping if purchase is above US$150 per order. 

Delivery timelines

  • For all deliveries to Australia, Singapore and Malaysia are fulfilled between 2 to 7 normal working days , however please take note of delays during the holidays and peak seasons
  • For all International orders, the fulfillment will be based on destination and will be between 7 to 14 working days.

Product not received in Australia, Malaysia and Singapore

  • Please lodge a complaint herenotifying us that you have not received the product. Please include the order number, tracking code to enable us to track the missing product and get back to you.
  • All products lost in transit would be compensated by us. Upon verification, a new product will be shipped to you immediately (pending stock availability ) together with a discount coupon for future purchases which you will receive via email.
  • All products shipped to the wrong address due to our error will be compensated by us. Upon verification, a new product will be shipped to you immediately ( pending stock availability ) together with a discount coupon for future purchases which you will receive via email.
  • All product shipped to the wrong address due to your error, a compensation will not be made by us. You would be required to place a new order at your own cost with the right shipping address to receive a new product. Option to waive shipping cost of this new product to you is at our own discretion.

Product not received for International Customers

  • Please lodge a complaint “here” notifying us that you have not received the product. Please include the order number and tracking code to enable us to track the missing product and get back to you. Once we have received your notification, we will inform you of the next course of action.